Before becoming a developer I was employed as a Work Area Manager at Royal Mail where I was involved in their programme of Continuous Improvement (World Class Mail) which has its roots in Lean Manufacturing. I have been surprised to find that the skills that I gained in my previous roles at Royal Mail transfer easily into Software Development. I value good processes and have found that there are many similarities between the work I did with World Class Mail and the Agile methodologies which we follow at Headforwards. Also, the ability to collaborate and act as a member of a team, sometimes taking the lead and sometimes following the lead of others, is important both when moving large volumes of mail to strict deadlines and when developing complex web applications.
|Royal Mail, Truro||Work Area Manager||February 2014||October 2017|
|Royal Mail, Truro||Deputy Manager||May 2012||February 2014|
|Royal Mail, Truro||Postal Worker||March 2003||May 2012|
|City Music, Truro||Sales Assistant||February 2002||March 2003|
|Penrose Outdoors, Truro||Sales Assistant||July 1999||May 2001|
Building an administration portal for customers and providers of datacenter services to enable them to effectively manage their visitors, deliveries and facilities. When I joined the team they were working on a single page application for their customer portal written in Backbone, during my time on the project we rewrote the application in React and then built a new portal for the datacenter providers.
Line-managed a team of approximately thirty people with responsibility for automation and several manual work areas in outward processing.
Responsible for improving and maintaining the Quality of Service KPI's for the Mail Centre through analysis of RFID data and subesequent countermeasures determined through World Class Mail processes. During my time as Pillar Lead our Mail Centre was consistently listed as one of the top for meeting or exceeding our Quality of Service obligations.
Targeting efficiency KPI's such as Items per Work Hour, I was responsible for increasing the efficiency of manual work areas by analysing and improving the ergonomics and processes within.